Repair & Return

60 days online returns

365 days product replacement

Privacy Policy Accept Newsletter
Privacy Policy Accept Newsletter

* Submit your information for product repair and return services.

Repair & Return

Submit your information for product repair and return services.

60 days online returns

365 days product replacement


Privacy Policy Accept Newsletter
Privacy Policy Accept Newsletter


  • Returns & Warranty

Is there any warranty available?

Yes, there’s a one-year warranty for your Duolink music player.

What does the warranty cover?

Within a year, if the original manufacture of the material or workmanship of the product is defective. Duolink Go will replace the product by sending you a new one. All the parts used by this warranty will be returned to the Duolink Go. If products need any repair when the warranty expires, you will need to pay for the cost of repair. Warranty coverage terminates if you sell or lose the product.

What does the warranty not cover?

This warranty does not cover: 

Improper use or installation 
Cosmetic damage 
Damage due to acts of nature. For example: lightning strikes, tornadoes and similar 
Accidents 
Misuse 
Negligence 
Commercial use 
Modifications to any part of the product, including the antenna 
Connection to an incorrect voltage supply 
Attempted repair by anyone other than an authorized facility 
Others

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