Warranty Information

For peace of mind we offer a manufacturer’s warranty on all our products.

Below you’ll find an overview of what’s covered in your warranty, links to submit your information for product repair and return services.

We recommend registering your account with us, so that we can help you as quickly and efficiently as possible.

Kickstarter Email:

Kickstarter Backer Number:


Duolink Account:

Order Number:


Warranty Information


For peace of mind we offer a manufacturer’s warranty on all our products.

Below you’ll find an overview of what’s covered in your warranty, links to submit your information for product repair and return services.
We recommend registering your account with us, so that we can help you as quickly and efficiently as possible.

Kickstarter Email:   

Kickstarter Backer Number:

Duolink Account:   

Order Number:

What is covered in your warranty

Warranty  Policy

Holiday Returns Policy

Duolink has an Extended Holiday Returns Policy for 2021. Orders delivered between October 1st and

December 31st, 2021 will be returnable through January 31st, 2022.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Duolink’s warehouse for inspection, the refund process will begin.


● Returns must include all accessories

● Items must include original packaging

● For non-quality related warranty claims, the buyer is responsible for shipping costs

● For non-quality related warranty claims, Duolink refunds the cost of purchasing the product itself

● Returns may be rejected if product does not meet the above requirements


Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible

to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For quality-related

issues, please see below


Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Duolink are covered by an 18-month warranty, starting from the date of purchase.Quality-related warranty claims on purchases made through Duolink and retailers are handled through Duolink.For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.


1.Process:

● Buyer must provide sufficient proof of purchase

● Duolink must document what happens when buyers troubleshoot the product

● The defective item’s serial number and/or visible proof depicting the defect are required

● It may be necessary to return the item for quality inspection


2.Valid proof of purchase:

● Order/Backer number from online purchases made through Duolink

● Sales invoice

● Dated sales receipt from Duolink that shows a description of the product along with its price


Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).


Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.


3.Shipping costs must be covered by buyer in the following situations:

● Returning products for any reason other than a proven defect

● Warranty claims on items taken outside the original country of purchase

● Buyer’s accidental returns

● Returning personal items

● Returning items claimed to have defects but found by Duolink quality control to be in working condition

● Returning defective items using international shipping

● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)


4. Not Covered Under Warranty:

● Products without sufficient proof of purchase

● Lost or stolen products

● Items that have expired their warranty period

● Non quality-related issues (after 30 days of purchase)

● Free products

● Repairs through 3rd parties

● Damage from outside sources &Improper use or installation 

● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

● Purchases from illegitimate resource


5. Duolink is not liable for:

● Loss of data incurred from use of Duolink products

● Returning personal items sent to Duolink


When returning items with a prepaid shipping label provided by Duolink, Duolink takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Duolink does not provide refunds for items damaged in transit for non-quality related warranty claims.

Contact Info

If you need any customer assistance, please visit our customer service page to select an issue to resolve related with your Duolink.