• One Half Malfunctioning  
  • Tap control/Sensor
  • Sound
  • Bluetooth
  • Battery

One side of earbuds/speaker malfunctioning


  • Step1:  Make sure the Duolink is fully charged and check the following video to make sure it is being used correctly.

  • Step2:  Make sure the earbuds are placed correctly in the speakers. 

  • Video for reference

Static sound

Make sure the earbuds are placed correctly in the speakers. If the static sound of the electric current is a major problem, the product can be exchanged.

automatic skipping songs/pause/volume adjustment/ buttons unresponsive

Make sure that the surface of the earbuds hasn't been touched , you have to correctly take out and put in the earbuds into the speaker (avoid the touch control of the earbuds)

Power of Duolink

Duolink is a 6W powered, lightweight portable speaker. After fully charging the Duolink, try to use a phone or tablet for the best playback.

Sound quality with Low volume 

Charge the Duolink first. If the power is low, the driving force of the speaker will not be enough, and the sound quality will be affected.

Cannot connect

Please make sure that there is no wall or other obstructions between the two speakers.
Please make sure that the Duolink is not close to any router or other devices. 

Cannot find device

First turn off and turn on the phone's Bluetooth. Please see the troubleshooting video:

eliminate the compatibility problem. You can try to connect to another mobile phone to try to see if that device still can't be found.

Please make sure that there is no wall or other obstruction between the two speakers. 

Please make sure that it is a little far away from the router and other devices.

Low volume

First indicate the problem, find the phone model number, you can try to connect to another mobile phone to see if the sound is still low on the other device, first see if there is a compatibility problem.

Charging

Please sure that the Duolink is charged correctly. If it cannot be charged, it can be replaced.

On phone battery display and actual battery level are not in synch

Compatibility problem, different phones will display the information differently.

LED Lights flashing

When charging, the lights will flash slowly, and the white light will stay on when it is fully charged